Refund policy

We want you to love everything you order from Charlie Suede. If something’s not right, here’s how we handle returns, exchanges, and refunds.

Returns & Exchanges

  • Return Window: Within 7 days of delivery

  • Item Condition: Must be unused and in original packaging

  • Return Shipping: Paid by the customer (unless the item is faulty)

  • Final Sale: Discounted items are not eligible for return

All returns must be pre-approved by our support team. Returns sent without approval will not be accepted or refunded.

  • Restocking Fee: A 30% restocking fee applies to all approved returns and will be deducted from your refund

  • Start a Return:
     Email us at info@charliesuede.com
     Or log in to your account at charliesuede.com to initiate your return

Return Addresses

Depending on your location, returns should be sent to one of the following:

  • USA: 10385 San Sevaine Way, Suite B Jurupa Valley, CA 91752

  • UK: Unit 2 Lions Barn, Langham Road, Colchester, Essex, CO4 5HY

  • EU: Dokter André Goffaertsstraat 12, 9300 Aalst, East-Flanders, Belgium

  • AU: Pro Prep - Ezi - Uskees, 602-612 Botany Rd, Alexandria NSW 2015, Sydney, AUSTRALIA

Note: Do not send returns without prior approval.

Damaged or Incorrect Items

Please inspect your order when it arrives. If you receive a damaged, defective, or wrong item, contact us immediately so we can make it right.

Exchanges

Need to change something?

  • Contact our support team within 24 hours of ordering

  • After 24 hours, your order will be processed and cannot be changed

Cancellations

  • If the order is not processed it can be cancelled.

  • Once your order is processed, it cannot be cancelled.

  • If you still wish to cancel, a 30% processing fee will apply.

Disputes

If you dispute your order with your payment provider:

  • We will no longer be able to issue a refund or accept a return.

  • Please contact our support team first — we’re here to help you find a solution.

Refunds

Once we receive and inspect your return:

  • We'll notify you whether your refund is approved

  • If approved, a refund will be issued to your original payment method within 10 business days.

Note: It may take additional time for your bank or card issuer to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@charliesuede.com